SHIPPING & POLICIES

IMPORTANT INFORMATION

You must be aged 18 years or older to purchase from this website.  By using our website, and placing an order electronically you are agreeing to all the following terms and conditions / policies. Please make sure you read these in full before placing an order.

PRODUCT INFORMATION

Please note that many of my items are handmade and therefore there may be slight variations in the detail, designs or finishes. Some items may also appear slightly differently from images shown on the website. Some handmade products may also have minor imperfections, but these just add to their individual nature and charm!

ORDERING & TURNAROUND

Items will be posted to the address provided by the purchaser, so please make sure the address details are correct.

Once your order is received I will aim to post it as soon as I can, which should hopefully be within a few days. Many of the items in my shop are ready to be posted, but others are handmade and may require some work before they can be sent out. Being a full time Mum, my family is my priority, so while I will always try to get your order sent within 14 days, on some occasions it may take up to 21 days for your orders to be completed, and then shipping time will be on top of that. I will always aim to have everything completed and posted as soon as possible, so it's likely that the turnaround may be quicker but please be aware that this is not guaranteed. Also, if you have a special event / birthday coming up that you would like your products for, then please contact me BEFORE ordering your items. Once we've discussed it, I will try to prioritise and accommodate your request, however I cannot guarantee that I will be able to fulfil your order in that time frame.

SHIPPING

Your order will be sent using Royal Mail, please allow a minimum of 5 days for your parcel to arrive once I've popped it in the post. For international orders posting times will be significantly longer.

Flat rate shipping costs:

(If you just want to purchase the small/light furniture or accessories please contact me before purchasing as we maybe able to offer a cheaper shipping option!) 

UK - £3.99

Europe - £15.99

Zone 1 - £17.99

Zone 2 - £21.99

You can see a breakdown of the World Zones by clicking here.

Please note: you will be responsible for paying any import customs / shipping charges that you may incur. 

Custom houses - if you are ordering a custom doll's house (UK only) then this shipping cost does not apply. Custom houses will be sent using a courier and fees will be discussed before ordering.

CANCELLATIONS, RETURNS & REFUNDS

Once an order has been received we will not accept any cancellations or changes, and we will not accept exchanges or refunds if you change your mind. The only exception to this is if an item is deemed to be faulty. Please keep in mind many of our items are handmade, so there may be imperfections present.

Please make sure you check my items are the correct scale for your house before you order.

LOSS / BREAKAGES

We will always endeavour to pack your items as safely as possible but sometimes things may get damaged in transit. Please make sure you check your items as soon as possible and contact me within 24 hours of receipt if something is not right. Please email [email protected] or click here to contact us, make sure you include pictures of your product and I will see what I can do. 

Please note I am NOT responsible for any lost parcels.

Whilst I take great care in making sure my products are as durable as possible, my items are really only intended to be used for display, and should not be used as toys or handled roughly, therefore I cannot accept responsibility for items that become broken or damaged from general wear and tear, play or incorrect handling.

SAFETY

My products have NOT undergone any safety CE testing and are only intended for collector / heirloom / display purposes. All of my items are NOT suitable for children, and adult supervision is strongly recommended if you do choose to let your children play with them. Many of the manufacturers of the items I've sourced state that their products are for collectors only and not suitable for children under the age of 14, and many of the items contain small parts that could be a choking hazard. As a parent it is completely up to you what you consider safe for your child to play with, but I cannot be held liable for any breakages, accidents or injuries that occur whilst using my products.

CONTACT DETAILS

Address: OLIVE ROSE, FAO Charlotte Thompson, 1 Carey Court, 70 The Avenue, Beckenham, BR3 5ES

Tel: +447890682435

Email: [email protected]